Return

Here you can find our information about returns and exchanges:

AlanRedShop uses Returnless for returns and exchanges. This portal helps us keep your return shipping costs as low as possible. Please note: we do not reimburse the shipping costs for returning products to us. In case of an exchange, the requested replacement item will be sent to you free of charge.

You can register your return or exchange through our returns portal. You can also create your shipping label there.

Please include your invoice/packing slip or a note with your details in the return and indicate which items you would like to exchange or return and, in case of an exchange, which item or size you would like to receive instead.

Defects

In case of defects or other problems, please indicate this in the returns form. For the relevant item, select the return reason "Defective" or "Not as expected – I received a different item than ordered". We will always ask you to provide a photo of the relevant item. Any further questions will be sent to you by email. We will then work with you to find a suitable solution.

Right of withdrawal

As a consumer, you have the statutory right to withdraw from your online purchase within 14 days without giving a reason. If you wish to exercise your right of withdrawal, you can also register your return through our returns portal. Our voluntary return policy exists independently of your statutory right of withdrawal and does not restrict this right.

Conditions

For an exchange or return under our voluntary return policy, items must still have their original labels attached, must be in their original packaging and must not have been worn or washed. Underwear may only be tried on while wearing your own underwear underneath. Products must not have absorbed odours from smoke, pets or perfume.

The return shipment must be carefully packaged and sufficiently prepaid. We recommend registering your return through our returns portal. You can also create your shipping label there.

Unpaid or insufficiently prepaid shipments will be accepted, but the resulting return shipping costs will be charged to the customer. These costs are higher than usual because the carrier charges additional fees.

Please include your order number in all correspondence.

Once we have received the products in good condition, the requested item will be sent to you free of charge in case of an exchange, or the amount of your return will be refunded. Processing a return may take approximately two weeks.